This policy explains how UberFax, a division of Approved Systems Pty Ltd, collects, uses and protects personal information.
What we collect
When you sign up or contact us, we collect:
- your name, business name and ABN
- your mobile number and billing email address
- your billing address and the service address for your fax number
- details of an existing number you ask us to port (number, current provider, account holder and account number)
- the email address your faxes are delivered to
When you use the service, we also handle the faxes you send and receive, and records of the calls we make for you (our call records).
Why we collect it
- to set up and run your fax service
- to register your number with carriers and the Integrated Public Number Database (IPND), which is required for Australian phone numbers
- to bill you, through our accounting system (Xero)
- to measure the calls included in, or charged on, your plan
- to answer your questions and provide support
Who we share it with
- telecommunications carriers and number wholesalers, to allocate, route and port your number
- Xero, to send invoices and take payments
- our email delivery provider, to send you emails about your service
We do not sell personal information.
We do not store your personal information or faxes outside Australia.
How we store it and for how long
Customer records: stored on our systems in Australia and kept for 7 years after your account closes, as Australian tax law requires for billing records.
Faxes: copies are kept on our servers in Australia for 30 days after delivery, then deleted.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you. Email helpdesk@uberfax.com.au or call 1300 139 257 and we will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
UberFax, 99 Tennant Street, Fyshwick ACT 2609
Phone 1300 139 257 · Email helpdesk@uberfax.com.au