These terms apply to UberFax services provided by Approved Systems Pty Ltd.
Services and pricing
We provide Fax2Email, Web2Fax and Email2Fax, in any combination, with a dedicated fax number. Current prices are on our pricing page. All prices include GST.
Billing options and extra calls
- Receive-only accounts are billed monthly or annually.
- Accounts with a sending service choose pay as you go (10c per call), a monthly plan with 100 calls included, or an annual plan with 1,200 or 2,400 calls included. Prepaid calls are 9c each.
- Monthly allowances do not roll over. Annual allowances are pooled across the year.
- Calls over your allowance are charged at 10c each and billed monthly.
- We send invoices from Xero. You can pay by card or direct debit.
Invoices are due within 14 days. If an invoice is still unpaid after we have sent a reminder, we may suspend the service until it is paid.
What counts as a call
Every time we dial out for you and the call is answered by anything on the other end, that is one billable call. It doesn’t matter whether your fax actually goes through.
A call is counted when it is answered by: a fax machine or fax server · a person who picks up · an answering machine or voicemail · an automated phone system (IVR) or recorded message, including when the number dialled is wrong or disconnected and a message plays.
A call is not counted when: the line is busy · nobody answers · the call fails to connect at all.
One call is not the same as one fax. If a fax doesn’t go through, we automatically retry up to 3 times. Each retry that is answered counts as a separate call. Check the number before you send: dialling a wrong number that answers still counts. Calls are measured from our call records, and those records are final for billing.
Page limit
Each outgoing fax can be up to 25 pages.
No minimum contract
There is no minimum contract. You can cancel as described below.
Porting your number
Moving an existing number to us usually takes about 10 working days for a single number, and 15–25 working days for number ranges or ISDN. The carriers involved set these timeframes, so we cannot guarantee an exact date. We will email you a porting authority form to sign.
If the number you port also carries a DSL internet service, porting it will disconnect that service.
Cancelling
Notice period: none. You can cancel at any time by emailing helpdesk@uberfax.com.au, and the service continues to the end of the current billing month.
Annual plans cancelled early: annual plans are paid in advance and are not refunded if cancelled early. The service continues until the end of the paid year.
Acceptable use
- Do not use the service to send unsolicited marketing faxes, or anything unlawful.
- Do not use the service in a way that harms our network or other customers.
- We may suspend a service that is being misused.
Contact us
Phone 1300 139 257 · Email helpdesk@uberfax.com.au